Thank you for shopping with OiYO (previously known as MONTiGO). We want you to be completely satisfied with your purchase. With that in mind, we happily accept returns and exchange within 14 days from your purchase date, subject to the following conditions:
- If the item(s) are defective:
- Cracks, major scratches or dents
- Unwashable stains
- Defective temperature retention (sweating / failure to hold hot temperatures within specification)
- Leakages
- To be eligible for a return or exchange, the product(s) must be in its original packaging.
- Free gift(s) are not eligible for return or exchange.
- Mystery Boxes, item(s) marked [CLEARANCE], and item(s) sold under Clearance Corner page are final sale and not eligible for return or exchange.
- For a FULL REFUND, purchased item(s) and free gift(s) have to be returned in proper condition as stated above. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.
- For PARTIAL REFUNDS on orders with free gift(s), free gift(s) will also have to be returned IF the remaining products being kept with you are not above the minimum spend. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.
- We offer (1) free exchange for defective items exchanged within 14 days of the original purchase date. Please note that refunds are strictly not allowed for items that have been exchanged.
- We are pleased to offer our customers a complimentary exchange service for items within 14 days of the original purchase date in the event of a change of mind. It is important to note that refunds are not permitted for items that have been exchanged.
Refund Method
- Online Payment Method - Refund amount will be processed back to the original payment method used during time of purchase.
- Cash on Delivery Payment Method - Refund amount will be generated in the form of a Store Credit which will be sent via email.
Return Order Process
Please email our Customer Success team at uae@oiyoshop.com with the following details:
- Your order number (found on your invoice or confirmation email).
- Reason(s) for your return or exchange.
- The details of the new product if exchanging.
Our helpful Customer Success team will attend to your request within 1-2 business days and provide the relevant details and return address if necessary. Do not attempt to return the item prior to contacting us.
Please allow up to 5 business days for us to assess your returned item(s) & process your refund / exchange from the day the parcel arrives at our warehouse.
Refunds may take up 7 to 14 business days to be credited back into your original mode of purchase. For Cash on Delivery orders, OiYO Store Credit will be issued.
Product Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Wrong Order
Please email us a picture of the wrong item received at uae@oiyoshop.com for us to initiate the replacement process as soon as possible.
Order Amendments
We work very quickly to process all our orders. Please notify our customer support team of any changes to the order as soon as possible via email at uae@oiyoshop.com.
As we process and ship orders very quickly we are unable to amend orders once processed and shipped out. Please check our product details carefully before you place an order.
Order Cancellations
If you wish to request for a cancellation of your order prior to dispatch, please email us at uae@oiyoshop.com as soon as possible. We cannot guarantee that your order will be canceled upon request as our Fulfillment Team works very quickly in processing all our orders. If your order has been fulfilled, we will not be able to proceed with the necessary cancellations.
For other queries, please email us at uae@oiyoshop.com for us to assist you further.