Warranty

Effective as of September 2024

WARRANTY

OiYO offers a default 2-year manufacturer’s warranty for products purchased on https://uae.oiyoshop.com/  and authorised third-party retailers with official receipts.

OiYO products purchased through unauthorised channels are not eligible for warranty coverage. All warranty claims must be made through the original channel where the purchase was completed. Customers may reach out via email at uae@oiyoshop.com for warranty assessment, or via the respective marketplace chats.

Warranty period starts from the date you receive your OiYO products, tracked with receipt of delivery shown on your order.

For defective products/parts, we are able to provide a replacement depending on the defect within 7 days from the date you have received your parcel. All defects will have to be clearly illustrated according to our requirements to ensure we are able to identify and replace them accordingly. 

7-DAY COVERAGE

  • Major cracks, scratches or dents upon receiving product (Bottle, Cap, Lid, Straw)
  • Caps cannot be sealed securely
  • Unwashable stains or scuffs
  • Missing parts (Silicone rubber, straw)
  • Major cosmetic imperfections (Uneven printing, logo, paint)

1-YEAR COVERAGE FOR GO BOTTLE

  • Plastic or rubber taste
  • Structural Defects
    • Warping, deformities, or misalignments
  • Component Malfunctions
    • Faulty or broken clasps, seals, or gaskets
    • Loose/detached handles, straps, other functional parts
  • Leakage or Improper Seal
    • Defects in the lid, cap, or sealing

2-YEAR WARRANTY COVERAGE
What we DO cover:

  • Leaking 
  • Rust in internal structure of product
  • Rattling (Bottle, Cap, Lid)
  • Surface sweating due to temperature retention failure (Only applicable for condensation on bottle surface)

What We Do Not Cover

  • Wear and tears: Dents & scratches from use, Ageing of materials (staining of silicone rubbers), Indistinct taste and/or foul odor
  • Minor differences of the product from images posted on store and/or social media due to differences in screen/colour resolutions of different devices
  • Improper use of product, contact with animal or high impact accidents
  • Exposure to corrosive liquids/chemicals
  • Failure to follow aftercare instructions
  • Abuse, negligence, accident, fire or chemical damage and/or other causes beyond our control

AFTERCARE INSTRUCTIONS

Please note the following instructions to ensure the proper care of your OiYO products.

For silicone material, DO NOT: 

  • Put into the freezer
  • Put on the stove
  • Use bleach or chlorine to clean the product

 For stainless steel material, DO NOT:

  • Soak entirely in hot water
  • Put into the freezer
  • Put on the stove
  • Put in the microwave
  • Put into the dishwasher
  • Use bleach or chlorine to clean the product

 For plastic material, DO NOT:

  • Soak entirely in hot water
  • Put into the freezer
  • Put on the stove
  • Put in the microwave
  • Put into the dishwasher (for selected products)
  • Use bleach or chlorine to clean the product

HOW TO FILE FOR A WARRANTY CLAIM?

You may submit your warranty claims through our "Contact Us" form or our email at uae@oiyoshop.com.  

Warranty claim must include a clear picture or video to illustrate the defect. If no pictures nor videos can be provided, OiYO reserves the right to reject the warranty claim for failure to provide visual evidence if we believe that the warranty claim is deemed to be fraudulent or made in bad faith.

Replacements will be covered until the end of the warranty period or 14 days upon receiving your warranty parts, whichever comes earlier. OiYO reserves the right to modify or discontinue any product without prior notice. In such cases, OiYO may offer alternative options or replacements to the extent possible, but is not obligated to provide an exact match or equivalent product as purchased.

We may or may not ask for the defective parts/items back but it will be at our own cost/expense.

Should there be any request for replacement parts out of warranty (expired or not covered under our stipulated manufacturer’s warranty), the customer will have to pay for the replacement including the handling & shipping costs.

LIMITATION AND TRANSFERABILITY OF WARRANTY

OiYO Manufacturer’s Warranty only applies to the original purchase and is not transferable. Any attempt to transfer the warranty or unregistered claims will result in termination of the warranty in its entirety.

VERIFICATION OF PURCHASE

OiYO reserves the right to request or demand for proof of purchase, such as the original receipt or order confirmation, to verify the validity of the warranty claim. Failure to provide satisfactory proof may result in the rejection on the claim.

If you have any questions regarding the transferability of your warranty, please contact us at uae@oiyoshop.com. 

LIMITATIONS OF LIABILITY

We do not cover damages caused by improper use of OiYO products as our manufacturer’s warranty only applies to defect in the product itself.

This includes:

  • Death or personal injury caused by negligence; or
  • False claims or fraudulent misrepresentations.